Shipping policy

Shipping Policy

Bluewater Pro Audio | Last updated: October 24, 2026

Shipping Destinations

We ship only within the United States.

Carriers

We ship via UPS, USPS, or FedEx. We choose the carrier and service that best suits the item and destination. Tracking is provided, and carrier delivery times are estimates, not guarantees.

Processing Time

Orders ship within 5 business days of purchase. If we cannot ship your order within 5 business days, or if for any reason whatsoever the item is unavailable for shipment processing, your order will be refunded in full.

Packaging

Gear is packed securely, and fragile or heavy items are double-boxed.

Shipping Insurance

Every shipment includes standard insurance of $100. For items worth more, additional insurance is added automatically in $100 increments, up to the price of the item purchased, rounded up to the next $100. The added cost is shown at checkout.

Signature Required

Certain items, including high-value items, may require an adult signature at delivery. If delivery cannot be completed, the package may be returned to us, and we may charge the cost of reshipping.

Shipping Address

Please enter a correct shipping address. If a package is returned because of an incorrect address or failed delivery, we may charge the cost of reshipping.

Shipping Damage or Loss

If an item is damaged or lost in shipping, we will pursue a claim with our insurance and need your cooperation, including sending requested photos, giving an official statement, and keeping the item and all packaging until the claim is resolved. Once we have all requested information and the claim is entered, your refund is processed within 7 business days.