Refund policy

Refund Policy

Bluewater Pro Audio | Last updated: October 24, 2026

Our Satisfaction Guarantee

Bluewater Pro Audio ("Bluewater," "we," "us") stands behind the gear we sell. If something isn't right, we want to make it right.

14-Day Return Window

Returns are accepted for 14 days from the date you receive your order. Please contact us before sending anything back so we can authorize the return and give you the correct return address.

Defective or Not as Described

If an item is defective or not as described, Bluewater will pay the return shipping and refund the total you paid, including shipping.

We reserve the right to inspect the returned item and determine whether it is defective or does not match its description.

Change of Mind or Buyer Convenience

If you changed your mind or are returning an item for your own convenience, Bluewater will refund the item price less a 10% restocking fee. Shipping is not refunded, and you are responsible for the cost of shipping in both directions.

Order Cancellations

If your order is cancelled before it ships, you will receive a full refund.

Shipping Damage and Lost Packages

If an item is damaged or lost in shipping, Bluewater will pursue a claim with our insurance. We need your cooperation to do this, including sending the photographs we request, providing an official statement, and safeguarding the item and all original packaging until the claim is resolved.

Once we have received all requested information and photographs and the claim has been entered, your refund will be processed within 7 business days. The total time depends on how quickly you send us what we ask for.

Opened or Disassembled Items

If an item has been opened with a screwdriver or has otherwise been disassembled, this return policy is void and the item is not eligible for return or refund. We use technology to detect this.